Processing Guide

ORDER STEPS

Steps for making electronic purchases:

You can make a quick purchase by either signing up on our website or shopping as a guest.
After selecting the products you want, you can add them to your shopping cart by clicking the "Add to Cart" button. The purpose of the shopping cart is to facilitate the purchase process by eliminating the obligation to buy immediately after selection.
In your shopping cart, you can view the price and other information related to the products. Additionally, you can change the quantities of the products or remove them from your cart. Product prices and total amounts include VAT.
You can proceed to purchase the items in your cart in four different ways: payment with a credit card, installment payments with a credit card, discounted payment via bank transfer, and cash on delivery. After choosing the payment method, a detailed screen will appear according to your selected payment method. Click the "Buy Now" button after entering the required information.
If you choose to pay by credit card, as soon as you confirm the order, the information reaches a network processing mechanism (SSL) where banks approving or rejecting the transaction through a special gateway on the internet. If your credit card information is valid, your order is accepted. The payment for the purchased items reaches us through the bank. If the order is successfully completed, an email containing information about the order is sent to the customer. The purchased product is delivered by a reliable courier company chosen by the customer, upon showing identification to the person receiving the order.
At the end of these processes, the system will automatically provide you with an order number and direct you to the order tracking module. This number must be saved for later payment and order tracking processes.
Through the order tracking module, you can check the status of your orders at any time.

STORAGE OF THE AGREEMENT

The Distance Sales Agreement between Mylamp.com.tr and the buyer regarding the purchased product or service is sent to you online along with the order confirmation email. These documents are also stored in the records of Mylamp.com.tr.

ORDER AND INFORMATION MANAGEMENT

You can view and make adjustments to the address, payment information, etc., explanations in the order summary section during the order stages. You can proceed to the previous order step and make adjustments in these sections.

PRIVACY POLICIES

Information regarding privacy policies is clearly stated in the "Privacy and Security" section at the bottom of our website at https://mylamp.com.tr/gizlilik-ve-guvenlik-0.

DISPUTE RESOLUTION MECHANISMS

In case of a dispute related to your complaint, the consumer can apply to Consumer Arbitration Boards or Consumer Courts. The monetary limits for Consumer Arbitration Boards to be competent for disputes are as follows:

For disputes below 6,920 Turkish Liras: District Consumer Arbitration Boards,
For disputes between 6,920 Turkish Liras and 10,390 Turkish Liras in metropolitan cities: Provincial Consumer Arbitration Boards,
For disputes below 10,390 Turkish Liras in non-metropolitan city centers: Provincial Consumer Arbitration Boards,
For disputes between 6,920 Turkish Liras and 10,390 Turkish Liras in districts of non-metropolitan cities: Provincial Consumer Arbitration Boards.

For disputes exceeding these values, the consumer should apply to Consumer Courts. The competent authority is the Consumer Arbitration Board and Consumer Courts where the consumer resides or where the consumer transaction is made.

In case of a dispute, you can also resort to all alternative dispute resolution methods accepted in our country, such as arbitration and mediation.

It is known that alternative dispute resolution methods are faster, more economical, and more effective. Resorting to these resolution methods will not eliminate your right to resort to legal remedies.